I keep getting asked to Enter Network Password when I try to send or receive emails

If you are unable to send or receive emails and your email software keeps asking you to enter your username & password, it is most likely because you have entered the wrong username & password in your email settings.

The most common mistake in setting up an email account is incorrectly entering your Username.

Please note that your email address and your Username is exactly the same! If your email address is kristy@mywebsite.com then your username is also kristy@mywebsite.com.. not just "kristy"!

IMPORTANT; Make sure you have not left your "Caps Lock" accidentally on! Your username & password must be typed exactly with the same letters - you cannot interchange upper case and lower case letters!

Follow the steps below to check your settings:

• Click Here if you are an Outlook Express user
  
• Click Here if you are an Microsoft Outlook user

NOTE: If you still receive the Enter Network Password popup and if you are absolutely sure that your email address & password is correct, please follow the steps at this page: Microsoft Outlook Website

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SOLUTION

For Outlook Express Users

1. Open the mail program. Click on "Tools" and click on "Accounts."
   
   
2. Select the "Mail" tab. Choose your email account from the left window pane (will look something like mail.yourdomain.com)
   
   
3. Click on "Properties." button and click on the "Servers" tab.
   
   
4. Your username should be your full email address. Re-enter your password.
   
5. Tick the "Remember Password" box
   
   
6. Near the bottom of the window, you should tick the box that says "My server requires authentication".
   
   
7. Click on the "Apply" button and click on the "OK" button
   
   
8. Click on the "Close" button
   
   
9. Try receiving & sending out email!

For Microsoft Outlook Users

1. Open Microsoft Outlook and and go to Tools>Email Accounts...
   Result: The Email Accounts dialog box appears.
   
   
2. If it's not already selected, click the View or Change existing email accounts option, and click Next.
   
   Result: Another Email Accounts dialog box appears listing the name and type of email accounts you already have configured for Microsoft Outlook.
   
   
3. Click the Change button.
   Result: The Internet Email Settings dialog box appears, showing the settings for your existing account.
   
   
4. Your username should be your full email address
   
   
5. You should NOT TICK the box that says "Logon Using Secure Password Authentication"
   
   
6. Click the More Settings button.
   Result: The next Internet Email Settings dialog box appears containing four tabs.
   


7. Click the Outgoing Server tab.
   Result: The Outgoing Server tab appears.
   
   
8. Click the checkbox for My outgoing server (SMTP) requires authentication. Leave the default setting to Use same settings as my incoming mail server.
   Result: The checkbox is selected.
   
   
9. Click the OK button
   
   
10. Click the NEXT button
    
    
11. Click the FINISH button
    
    
12. Try receiving & sending out email!