Knowledgebase
The easiest way for us to help you with uncommon technical issues is to allow our team to connect to your computer. However, your PC MUST be connected to the Internet for this to work. If your Internet is not working (and you are unable to search Google, surf websites like Facebook etc), please contact your Internet Service Provider (eg: Unifi, Maxis, TM etc) so that they can assist you.
WINDOWS
1) Contact our Tech Support department to schedule a Remote Assistance session (Mon to Fri, 9am to 5pm)
2) Click here to follow the steps in this guide so that we can access your Windows PC
MAC
1) Contact our Tech Support department to schedule a Remote Assistance session (Mon to Fri, 9am to 5pm)
2) Click here to Download and Install Google Chrome for MAC
3) Click Here for Chrome Remote Desktop
4) Follow these steps to setup Chrome Remote Desktop
WINDOWS
1) Contact our Tech Support department to schedule a Remote Assistance session (Mon to Fri, 9am to 5pm)
2) Click here to follow the steps in this guide so that we can access your Windows PC
MAC
1) Contact our Tech Support department to schedule a Remote Assistance session (Mon to Fri, 9am to 5pm)
2) Click here to Download and Install Google Chrome for MAC
3) Click Here for Chrome Remote Desktop
4) Follow these steps to setup Chrome Remote Desktop
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